W e thought you did a terrific job with the marketing strategy, marketing materials, open houses, negotiations, and client communications, and we appreciated your professionalism throughout the daunting process. Most importantly, your results speak for themselves. In the midst of very challenging market conditions, we had two offers before our first open house, a third offer a day later, and all offers were well above our listing price...We would be delighted to work with you again, and we plan to recommend you to any friends who ask for a realtor referral in the East Bay.
-Tina & Tony P.

Over the past six years you have provided us with tradesman and contractor referrals and you have responded quickly any time we've asked for your opinion on planned upgrades to our home...Your informed perspective and honest feedback has proven invaluable. During the recent marketing of our home, we were impressed with your expertise and dedication on every level.
- Jodie and Bill C.

Not only did you help us have a fast and efficient escrow---no worries through out---but you saved us thousands in the process...The two of us have purchased three homes together in the past fifteen years, and yours was the most professional and high quality service that we have experienced...First, your friendly, honest, and positive style and attitude put us quickly at ease from the moment we met you. Second, your knowledge of the area, ethical real estate practices, and local resources was invaluable and gave us great confidence in our endeavor...Thank you for bringing us home!
- Katie C. and Karen R.

First of all, Karen's expertise through the tunnel was greatly appreciated. As two people who thought they were going to buy in Piedmont, and had never really considered Lamorinda, her knowledge was invaluable. Also, we had particular purchasing needs-a level in house with at least one bedroom and bath on the ground floor. Karen listened, and never showed us a house that didn't meet that need. In addition, we know we purchased the house for less than someone else had earlier offered. We are convinced it is in part because of Karen's sensitive and caring approach, and her making our offer in person.
- Shannon G. and Ash B.

You've been extraordinarily dedicated during our relationship. No matter what challenges we were faced with you always managed to find the right solution. I always felt you conducted our affairs in a very honest and ethical fashion. You weren't afraid to ask probing questions to ensure that all bases were covered...and your wonderful gift for seeing all of the details. If someone is searching for a Realtor who is thorough; goes that extra mile; is ethical; is extraordinarily pleasant to work with; and is very professional...you are that person.- Pam R.

Now that the dust is beginning to settle on my new home, I'd like to thank you for all of your effort and perseverence. None of my previous experiences in buying a home prepared me for the complications of this transaction. Yet through it all, you were focused, helpful, willing to go the extra mile and even cheerful (especially when I wasn't!). I really do appreciate everything you did to make this happen. I couldn't have done it without you! - Megan C.

At every stage, you were exceptionally adept at gauging my needs and not simply responding to them, but even anticipating them...throughout the most tension-filled days of the process, you were accessible, supportive, thorough, creative, determined, flexible, meticulous, and truly exceptional in every way. - Dalya S.

As a first time homebuyer, I was very fortunate to find Karen. She was extremely professional, well organized, savvy, and pro-active throughout the process. Just as important, she was patient and always took extra time to make sure I understood what was going on. I can honestly say that I wouldn't be living in my new home if it weren't for Karen's efforts. - Aaron C.

As you know, it is very difficult to compete for a home in the Bay area. Karen's local knowledge of the housing market, excellent advice, as well as her sensitivity to the type of home and location we were looking for helped tremendously...Karen is a consummate professional, despite the long hours into the evening and on weekends. It has been a pleasure to work with her. - Elizabeth G. and Robert L.

Her attention to detail was impeccable and her customer service outstanding. Throughout the process she managed our expectations so nothing was a surprise. Karen utilized absolutely every avenue when marketing our home and it certainly paid off. She is seasoned, professional, honest and incredibly hard working. We couldn't have asked to work with a better agent and she will certainly be our agent when we purchase our next home.- Kara and John F.

Throughout the entire process you were able to anticipate any potential issues and provide timely and relevant counsel to mitigate them. Ultimately, we felt that we had a partner who was willing to do the necessary work to ensure we had the home we always wanted. Karen, you exceeded all of our high expectations and we have recommended you to all our family and friends. - Steve and Teresa L.

Karen is the consummate professional. As first-time homebuyers, we relied heavily on her knowledge and expertise; she was a trustworthy guide throughout the intimidating and complex homebuying process. Karen went above and beyond what we expected of an agent, going so far as to learn an entirely new market segment to help us get into the perfect home. We feel very fortunate to have worked with her.-James and Tracey Z.

We were referred to Karen Lum by friends who used her services extensively in both buying and selling their houses. Karen must be the most well liked agent in the East Bay. Her name is synonymous with, "Oh, you are in good hands!", as all her peers offered when we went to open houses. She is the most ethical, conscientious realtor we have ever met. On top of that, she is fun to work with. If you know what you're looking for, she can help you hone in on the house that's right for you. We trusted her implicitly to look out for our interests as buyers and to follow all the proper protocol. She was always available, always professional, always working for us. -Helen & Freddie L.

Karen is truly a master of her craft… She is infinitely patient, always accessible, and extremely hard working. She consistently provided me with as much information as possible in order for me to form informed decisions on my own along the way; and I never at any point felt pressured into doing anything that I was not 100% comfortable with. I appreciate her considerable expertise in negotiating…Karen, thank you for a smooth and hassle free experience in helping me find the home of my dreams at a price that I was ecstatic about. I cannot recommend you highly enough to any of my friends and family who will be in the market! -Brian K.

"But what we are most please about in having Karen as our guide through this entire process is her ability to never lose focus on what our needs are and what the realistic potential of the properties were. She constantly proved herself as a knowledgeable agent when checking on elements that we would not have inquired about and always had our best interests at heart." F. Gonzalez and P. Oshinski