“She was always honest with us and exceedingly patient. By the time the house sold, we felt as if she was a part of our family.” - Diana Y.
We thought you did a terrific job with the marketing strategy, marketing materials, open houses, negotiations, and client communications, and we appreciated your professionalism throughout the daunting process. Most importantly, your results speak for themselves. In the midst of very challenging market conditions, we had two offers before our first open house, a third offer a day later, and all offers were well above our listing price…We would be delighted to work with you again, and we plan to recommend you to any friends who ask for a realtor referral in the East Bay. - Tina & Tony P.
Over the past six years you have provided us with tradesman and contractor referrals and you have responded quickly any time we’ve asked for your opinion on planned upgrades to our home…Your informed perspective and honest feedback has proven invaluable. During the recent marketing of our home, we were impressed with your expertise and dedication on every level. - Jodie & Bill C.
Not only did you help us have a fast and efficient escrow—no worries through out—but you saved us thousands in the process…The two of us have purchased three homes together in the past fifteen years, and yours was the most professional and high quality service that we have experienced…First, your friendly, honest, and positive style and attitude put us quickly at ease from the moment we met you. Second, your knowledge of the area, ethical real estate practices, and local resources was invaluable and gave us great confidence in our endeavor…Thank you for bringing us home! - Katie C. & Karen R.
First of all, Karen’s expertise through the tunnel was greatly appreciated. As two people who thought they were going to buy in Piedmont, and had never really considered Lamorinda, her knowledge was invaluable. Also, we had particular purchasing needs-a level in house with at least one bedroom and bath on the ground floor. Karen listened, and never showed us a house that didn’t meet that need. In addition, we know we purchased the house for less than someone else had earlier offered. We are convinced it is in part because of Karen’s sensitive and caring approach, and her making our offer in person. - Shannon G. & Ash B.
You’ve been extraordinarily dedicated during our relationship. No matter what challenges we were faced with you always managed to find the right solution. I always felt you conducted our affairs in a very honest and ethical fashion. You weren’t afraid to ask probing questions to ensure that all bases were covered…and your wonderful gift for seeing all of the details. If someone is searching for a Realtor who is thorough; goes that extra mile; is ethical; is extraordinarily pleasant to work with; and is very professional…you are that person. - Pam R.
Now that the dust is beginning to settle on my new home, I’d like to thank you for all of your effort and perseverence. None of my previous experiences in buying a home prepared me for the complications of this transaction. Yet through it all, you were focused, helpful, willing to go the extra mile and even cheerful (especially when I wasn’t!). I really do appreciate everything you did to make this happen. I couldn’t have done it without you! - Megan C.
At every stage, you were exceptionally adept at gauging my needs and not simply responding to them, but even anticipating them…throughout the most tension-filled days of the process, you were accessible, supportive, thorough, creative, determined, flexible, meticulous, and truly exceptional in every way. -Dalya S.
As a first time homebuyer, I was very fortunate to find Karen. She was extremely professional, well organized, savvy, and pro-active throughout the process. Just as important, she was patient and always took extra time to make sure I understood what was going on. I can honestly say that I wouldn’t be living in my new home if it weren’t for Karen’s efforts. - Aaron C.
As you know, it is very difficult to compete for a home in the Bay area. Karen’s local knowledge of the housing market, excellent advice, as well as her sensitivity to the type of home and location we were looking for helped tremendously…Karen is a consummate professional, despite the long hours into the evening and on weekends. It has been a pleasure to work with her. - Elizabeth G. & Robert L.
Her attention to detail was impeccable and her customer service outstanding. Throughout the process she managed our expectations so nothing was a surprise. Karen utilized absolutely every avenue when marketing our home and it certainly paid off. She is seasoned, professional, honest and incredibly hard working. We couldn’t have asked to work with a better agent and she will certainly be our agent when we purchase our next home. - Kara & John F.
Throughout the entire process you were able to anticipate any potential issues and provide timely and relevant counsel to mitigate them. Ultimately, we felt that we had a partner who was willing to do the necessary work to ensure we had the home we always wanted. Karen, you exceeded all of our high expectations and we have recommended you to all our family and friends. - Steve & Teresa L.
Karen is the consummate professional. As first-time homebuyers, we relied heavily on her knowledge and expertise; she was a trustworthy guide throughout the intimidating and complex homebuying process. Karen went above and beyond what we expected of an agent, going so far as to learn an entirely new market segment to help us get into the perfect home. We feel very fortunate to have worked with her. - James & Tracey Z.
We were referred to Karen Lum by friends who used her services extensively in both buying and selling their houses. Karen must be the most well liked agent in the East Bay. Her name is synonymous with, “Oh, you are in good hands!”, as all her peers offered when we went to open houses. She is the most ethical, conscientious realtor we have ever met. On top of that, she is fun to work with. If you know what you’re looking for, she can help you hone in on the house that’s right for you. We trusted her implicitly to look out for our interests as buyers and to follow all the proper protocol. She was always available, always professional, always working for us. - Helen & Freddie L.
Karen is truly a master of her craft… She is infinitely patient, always accessible, and extremely hard working. She consistently provided me with as much information as possible in order for me to form informed decisions on my own along the way; and I never at any point felt pressured into doing anything that I was not 100% comfortable with. I appreciate her considerable expertise in negotiating…Karen, thank you for a smooth and hassle free experience in helping me find the home of my dreams at a price that I was ecstatic about. I cannot recommend you highly enough to any of my friends and family who will be in the market! - Brian K.
But what we are most please about in having Karen as our guide through this entire process is her ability to never lose focus on what our needs are and what the realistic potential of the properties were. She constantly proved herself as a knowledgeable agent when checking on elements that we would not have inquired about and always had our best interests at heart. - F. Gonzalez & P. Oshinski
With great pleasure and satisfaction, I strongly recommend Karen Lum, Coldwell Banker as my real estate agent of choice. With great professionalism, extraordinary attention to detail and passion, Karen was successful in assisting me to prepare my house for sale and ultimately to market, show and sell my house in a relatively short amount of time and for a very satisfying price in a difficult and unpredictable market. Karen worked closely with me as a partner and was flexible to accommodate my needs and schedule, and limit disruption and unnecessary stress in the sale of my home. - Peter G.
During the process of selling the home, we were impressed, time and time again, by Karen’s expertise, knowledge, and work ethic. Always available to answer our questions and concerns, she worked tirelessly to make the past few months move along as smoothly as possible. She went beyond the call of duty more times than we can recall. During the inspection and marketing process, she referred the most qualified people to us, and when problems came up, she worked calmly to find solutions. She was always honest with us and exceedingly patient. By the time the house sold, we felt as if she was a part of our family. We could not have asked for a better agent. - Diana Y.
Karen worked so hard for us through this whole process. She helped us keep our wish-list items in sight during the house hunt, took the time to walk us through various offer scenarios, and helped us get a great price for a great house. She was always available, and communicated clearly with us every step of the way. When escrow started she lined up inspections with a team of seasoned experts, advised us on repairs, and kept the whole process on track to help us close in record time. We feel incredibly lucky to have found her and have already recommended her to everyone we know. If we ever need to buy or sell a house in the future, the first call we make will be to Karen. - Amy & Matt G.
Thanks so very much for working with me to get my house sold! Your team of experts helped to get the house ready to put on the market, and I was impressed with jobs well done! I really appreciated your amazing organization and daily updates to keep me on track!. The staging was just lovely and was perfect for my house. In our current real estate market I knew that my house needed to look great, have maximum visibility and be managed by a great professional. I am very happy that you helped me get my home sold so quickly! - Carole C.
You kept every aspect of our sales process on track and we really appreciated your text messages and emails which kept us focused, as we have very busy professional lives. In short, you are the “gold” standard for Real Estate Brokers: knowledgeable, experienced, communicative, collaborative, efficient, honest, and results-oriented. We enjoyed working with you and have highly recommended you to our family and friends. - George & Janet W.
The most important point to make is that Karen performed at the highest level of excellence day-in and day-out for months on end, with a level of difficulty for our home that was unexpected (and beyond her control), and often approached the absurd. Regardless of which new challenge was surprising us on a nearly daily basis, Karen was always prepared for the next step, supporting us not only with her top-level expertise and clear explanations, but with emotional support too when it was needed. In the end she successfully helped us to sell our home, and I’m convinced that if anyone other than Karen were our agent, we’d either still be on the market or reluctantly returning to the rental world. Thank goodness for Karen. – David & Shana C.
Karen Lum is, without a doubt, the finest agent I have ever encountered in the 25 years I have been buying and selling real estate. – Nikki D.
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