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“She was always honest with us and exceedingly patient. By the time the house sold, we felt as if she was a part of our family.” – Diana Y.

We thought you did a terrific job with the marketing strategy, marketing materials, open houses, negotiations, and client communications, and we appreciated your professionalism throughout the daunting process. Most importantly, your results speak for themselves. In the midst of very challenging market conditions, we had two offers before our first open house, a third offer a day later, and all offers were well above our listing price…We would be delighted to work with you again, and we plan to recommend you to any friends who ask for a realtor referral in the East Bay. – Tina & Tony P.

Over the past six years you have provided us with tradesman and contractor referrals and you have responded quickly any time we’ve asked for your opinion on planned upgrades to our home…Your informed perspective and honest feedback has proven invaluable. During the recent marketing of our home, we were impressed with your expertise and dedication on every level. – Jodie & Bill C.

Not only did you help us have a fast and efficient escrow—no worries through out—but you saved us thousands in the process…The two of us have purchased three homes together in the past fifteen years, and yours was the most professional and high quality service that we have experienced…First, your friendly, honest, and positive style and attitude put us quickly at ease from the moment we met you. Second, your knowledge of the area, ethical real estate practices, and local resources was invaluable and gave us great confidence in our endeavor…Thank you for bringing us home! – Katie C. & Karen R.

First of all, Karen’s expertise through the tunnel was greatly appreciated. As two people who thought they were going to buy in Piedmont, and had never really considered Lamorinda, her knowledge was invaluable. Also, we had particular purchasing needs-a level in house with at least one bedroom and bath on the ground floor. Karen listened, and never showed us a house that didn’t meet that need. In addition, we know we purchased the house for less than someone else had earlier offered. We are convinced it is in part because of Karen’s sensitive and caring approach, and her making our offer in person.  – Shannon G. & Ash B.

You’ve been extraordinarily dedicated during our relationship. No matter what challenges we were faced with you always managed to find the right solution. I always felt you conducted our affairs in a very honest and ethical fashion. You weren’t afraid to ask probing questions to ensure that all bases were covered…and your wonderful gift for seeing all of the details. If someone is searching for a Realtor who is thorough; goes that extra mile; is ethical; is extraordinarily pleasant to work with; and is very professional…you are that person. – Pam R.

Now that the dust is beginning to settle on my new home, I’d like to thank you for all of your effort and perseverence. None of my previous experiences in buying a home prepared me for the complications of this transaction. Yet through it all, you were focused, helpful, willing to go the extra mile and even cheerful (especially when I wasn’t!). I really do appreciate everything you did to make this happen. I couldn’t have done it without you! – Megan C.

At every stage, you were exceptionally adept at gauging my needs and not simply responding to them, but even anticipating them…throughout the most tension-filled days of the process, you were accessible, supportive, thorough, creative, determined, flexible, meticulous, and truly exceptional in every way. –Dalya S.

As a first time homebuyer, I was very fortunate to find Karen. She was extremely professional, well organized, savvy, and pro-active throughout the process. Just as important, she was patient and always took extra time to make sure I understood what was going on. I can honestly say that I wouldn’t be living in my new home if it weren’t for Karen’s efforts. – Aaron C.

As you know, it is very difficult to compete for a home in the Bay area. Karen’s local knowledge of the housing market, excellent advice, as well as her sensitivity to the type of home and location we were looking for helped tremendously…Karen is a consummate professional, despite the long hours into the evening and on weekends. It has been a pleasure to work with her. – Elizabeth G. & Robert L.

Her attention to detail was impeccable and her customer service outstanding. Throughout the process she managed our expectations so nothing was a surprise. Karen utilized absolutely every avenue when marketing our home and it certainly paid off. She is seasoned, professional, honest and incredibly hard working. We couldn’t have asked to work with a better agent and she will certainly be our agent when we purchase our next home. – Kara & John F.

Throughout the entire process you were able to anticipate any potential issues and provide timely and relevant counsel to mitigate them. Ultimately, we felt that we had a partner who was willing to do the necessary work to ensure we had the home we always wanted. Karen, you exceeded all of our high expectations and we have recommended you to all our family and friends. – Steve & Teresa L.

Karen is the consummate professional. As first-time homebuyers, we relied heavily on her knowledge and expertise; she was a trustworthy guide throughout the intimidating and complex homebuying process. Karen went above and beyond what we expected of an agent, going so far as to learn an entirely new market segment to help us get into the perfect home. We feel very fortunate to have worked with her. – James & Tracey Z.

We were referred to Karen Lum by friends who used her services extensively in both buying and selling their houses. Karen must be the most well liked agent in the East Bay. Her name is synonymous with, “Oh, you are in good hands!”, as all her peers offered when we went to open houses. She is the most ethical, conscientious realtor we have ever met. On top of that, she is fun to work with. If you know what you’re looking for, she can help you hone in on the house that’s right for you. We trusted her implicitly to look out for our interests as buyers and to follow all the proper protocol. She was always available, always professional, always working for us. – Helen & Freddie L.

Karen Lum kept me apprised every step of the way whether it be bad or good news.  Karen Lum was very knowledgeable regarding all aspects of the selling and buying process.  Her recommendations were invaluable.  – Melody C.

During the last 18 months, it has been my pleasure to work with Mrs. Karen Lum as my Real Estate agent in the sale of our home for almost 60 years. She has not only been thoroughly knowledgeable and given careful advice based on my pre-described criteria and her years of experience in selling real estate in the Piedmont/Montclair area.  She was extremely honest with making sure that my expectations were realistic…Thanks to her careful attention to details and her complete communication of what was the best process, our home sold for well over the anticipated price and with a minimum of hassle to us.  We would not hesitate to recommend her to anyone looking to purchase or sell his or her home.  – Dr. Joseph R.

While the process of preparing my home for sale was a labor of love, and not without its emotional moments, Karen has been there every step of the way.  She helped me navigate decisions regarding making my house as beautiful-and sale-worthy-as possible, worked with me to set a price that strategically worked to best advantage, marketed the house with expertise for the highest visibility, set my expectations carefully throughout the process, never wasted a second of my time, and helped me feel confident about the potential return on this most important investment of my life.  My gratitude goes to Karen.  I will always remember how she turned letting go of something so dear to me as my house into a positive and empowering experience, and recommend her to anyone considering selling their home or buying a house that will become their new home. – Cathy D.

Karen is one fantastic realtor. As first time home-buyers, we could not have asked for a better realtor to guide us through the process. Karen’s experience, fastidiousness and patience served us well. She was always willing to make herself available, often at the drop of a hat, to check out a property or answer a question. Karen’s long-standing relationships in the community and insistence on always going the extra mile were invaluable. Given the strong seller’s market and lack of inventory, we didn’t think owning the home of our dreams was a possibility, but Karen made it happen! We could not be happier. Karen is a true professional and in a class by herself. – Molly & Nick D.

She followed up on every little thing; she took responsibility for things being completed in a timely manner. In every part of this doubly complex process, there was Karen, helping us, guiding us, educating us, advocating for us. She is a gem.  We sold our house and bought a condo at essentially the same time, which is inherently complex; we would have been in really bad shape if we didn’t have the constant assistance and support from a super real estate professional like Karen Lum. – Nelson & Anita M.

Karen Lum is a rare combination of being both a master of her craft, a consummate professional and a warm, caring human being. I have had the pleasure of being her client, as a buyer and a seller, on three occasions in the last decade. In the challenging East Bay real estate market of today, she moves with integrity, poise and a real concern for all the people involved. – George T.

Karen Lum came highly recommended to us by a friend when we were ready to sell our house.  We couldn’t have been more pleased with how well she kept us informed throughout the entire process.  We had a challenging situation trying to sell our house from half way across the country, but Karen consistently updated us on every detail from setting up inspections to sending us several bids on different projects that needed to be completed.  Prior to placing the house on the market, Karen used the same attention to detail ensuring that the house was prepared exquisitely.  She continued to care for our house like it was her own through the entire process, making multiple trips to ensure that every detail was in order.  When our house was ready for market, she took a pinpointed detailed approach when establishing the value of our house. At every stage of the sale Karen took the time to bring up every possible scenario, explaining the pros and cons of each decision and ensuring we were prepared for all options.  Karen was in constant communication and always available to answer any questions.  This was the best sale experience we have had and owe the seamless transaction and peace of mind to Karen. – Brett & Monica W.

Karen is truly a master of her craft… She is infinitely patient, always accessible, and extremely hard working. She consistently provided me with as much information as possible in order for me to form informed decisions on my own along the way; and I never at any point felt pressured into doing anything that I was not 100% comfortable with. I appreciate her considerable expertise in negotiating…Karen, thank you for a smooth and hassle free experience in helping me find the home of my dreams at a price that I was ecstatic about. I cannot recommend you highly enough to any of my friends and family who will be in the market! – Brian K.

But what we are most please about in having Karen as our guide through this entire process is her ability to never lose focus on what our needs are and what the realistic potential of the properties were. She constantly proved herself as a knowledgeable agent when checking on elements that we would not have inquired about and always had our best interests at heart. –  F. Gonzalez & P. Oshinski

With great pleasure and satisfaction, I strongly recommend Karen Lum, Coldwell Banker as my real estate agent of choice.  With great professionalism, extraordinary attention to detail and passion, Karen was successful in assisting me to prepare my house for sale and ultimately to market, show and sell my house in a relatively short amount of time and for a very satisfying price in a difficult and unpredictable market. Karen worked closely with me as a partner and was flexible to accommodate my needs and schedule, and limit disruption and unnecessary stress in the sale of my home. – Peter G.

During the process of selling the home, we were impressed, time and time again, by Karen’s expertise, knowledge, and work ethic. Always available to answer our questions and concerns, she worked tirelessly to make the past few months move along as smoothly as possible. She went beyond the call of duty more times than we can recall. During the inspection and marketing process, she referred the most qualified people to us, and when problems came up, she worked calmly to find solutions. She was always honest with us and exceedingly patient. By the time the house sold, we felt as if she was a part of our family. We could not have asked for a better agent. – Diana Y.

Karen worked so hard for us through this whole process. She helped us keep our wish-list items in sight during the house hunt, took the time to walk us through various offer scenarios, and helped us get a great price for a great house. She was always available, and communicated clearly with us every step of the way. when problems came up, she worked calmly to find solutions We feel incredibly lucky to have found her and have already recommended her to everyone we know. If we ever need to buy or sell a house in the future, the first call we make will be to Karen. – Amy & Matt G.

Thanks so very much for working with me to get my house sold!  Your team of experts helped to get the house ready to put on the market, and I was impressed with jobs well done!  I really appreciated your amazing organization and daily updates to keep me on track!.  The staging was just lovely and was perfect for my house.  In our current real estate market I knew that my house needed to look great, have maximum visibility and be managed by a great professional.  I am very happy that you helped me  get my home sold so quickly! – Carole C.

You kept every aspect of our sales process on track and we really appreciated your text messages and emails which kept us focused, as we have very busy professional lives. In short, you are the “gold” standard for Real Estate Brokers: knowledgeable, experienced, communicative, collaborative, efficient, honest, and results-oriented. We enjoyed working with you and have highly recommended you to our family and friends. – George & Janet W.

The most important point to make is that Karen performed at the highest level of excellence day-in and day-out for months on end, with a level of difficulty for our home that was unexpected (and beyond her control), and often approached the absurd. Regardless of which new challenge was surprising us on a nearly daily basis, Karen was always prepared for the next step, supporting us not only with her top-level expertise and clear explanations, but with emotional support too when it was needed. In the end she successfully helped us to sell our home, and I’m convinced that if anyone other than Karen were our agent, we’d either still be on the market or reluctantly returning to the rental world. Thank goodness for Karen. – David & Shana C.

Karen Lum is, without a doubt, the finest agent I have ever encountered in the 25 years I have been buying and selling real estate. – Nikki D.

The price I got for my house greatly exceeded my expectations and I can attribute this success to Karen’s experience and excellent judgment.“Karen is an outstanding realtor and earned every penny of her fee!  The price I got for my house greatly exceeded my expectations and I can attribute this success to Karen’s experience and excellent judgment.  She provided wise advice on how to prepare and list my home, was very creative in her marketing (the listing video was beautiful!!), and was professional and responsive to potential buyers, other realtors, inspectors, title company and me!   I do not hesitate to recommend her unconditionally!! – Lynn S.

From the very beginning, she put our needs first & respectfully gave us the time & space we needed…She asked a lot of questions to see how we wanted things to go & she was able to orchestrate things perfectly.  Karen made things so easy for us thanks to her hard work and attention to detail.  We were several cities away, but she kept us updated almost daily with what was happening at our home and how things were progressing…We had interest in the house right away, even before the first open house, but Karen advised us that we would do best to wait to take offers…It was sound advice; the day we took offers we had 8 solid offers all of them over the asking price.  She walked us through the process of a multiple counter to get the most solid offer for our family…We truly couldn’t have done it without her and we would work with her again in a heartbeat.  We are telling all of our friends who are looking to sell or to buy to work with her.  Thank you, Karen, for your amazing hard work and dedication to the sale of our house.  – John & Erica M.

As first-time home buyers purchasing a home in an incredibly competitive market, we really enjoyed working with Karen.  She has a thorough understanding of the East Bay market and, with extensive experience as a selling agent, she knows how to make an offer that appeals to the sellerwe really appreciated that she cared about making sure we got the house that was just right for us on a time frame that we felt comfortable with…We found Karen to be kind, sincere, professional, and a pleasure to work with.  Thank you, Karen for helping us to find the house of our dreams!  – Stephanie G. & Ryan S.

Karen sold our home record time (2 months from our first serious meeting at our house), with multiple offers. In getting us this stellar result, she was always a pleasure to work with–considerate and sensitive to our needs, while also moving things along to achieve our goal of a brisk pace for the sale of our home. Her excellent knowledge of the market, extensive contacts with local tradespeople and with other real estate professionals, and hard working habits made it possible for my family to achieve a great result. We also appreciated that she was always fun to talk to, and was upfront about things. We feel full confidence in Karen’s abilities & dedication, and we had a great experience working with her.- Joanne Y.

Karen Lum recently represented me while selling my condo in Albany, in the Solano Street area. As a first time home seller I was very unsure of the process. Karen was extremely patient with me, tenacious with detail, and extremely knowledgeable. She took the time to answer all of my questions, help me understand the process and what I needed to do to maximize the potential of my condo. As a result, I had three bids resulting in three solid offers, all of which exceeded my expectations. I found Karen to be a most pleasant person to work with, and more than anything I appreciated her honesty. I highly recommend Karen for your real estate needs. – Dino B.

Karen gave us her expert advice and guidance in helping us prepare our home for market. She understands that all the work done before that first open house will showcase your house to its best advantage.  The internet sales website that she created was beautifully and skillfully done and I’m sure encouraged many people to come to the open house. The full color brochure she provided to visitors was a great marketing tool and a wonderful memento for us.  Karen was a delight to work with, always Johnny on the spot whenever problems or questions arose, a professional through and through. We couldn’t have done it without her! AND, we got a fabulous price for our home. – Carolyn M. & Marva F.

We highly recommend our Realtor, Karen Lum from Coldwell Banker. Karen worked with us to sell our home, and we are thrilled with the results. She organized a single Open House that drew over 200 people to our home, and generated an unbelievable 14 offers. Our house sold quickly, at a price that greatly exceeded our expectations! In the months preceding the sale, Karen organized and led her network of expert craftsmen to complete repairs and upgrades that optimized our home’s features, while maintaining tight cost controls. Our house and gardens never looked so beautiful! Karen carefully followed up on every detail over the months of preparations, to insure everything was in place for a successful sale. Her professionalism and thoughtful guidance is truly exceptional.   – Margaret S. & Michael P.